Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Keep an eye on your return tracking. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. By subscribing, you agree to receive marketing communications from boohoo by email. Returns are an extreme hassle to deal with. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. You will need your order number and email/last 4 digits of your phone number. Once you have processed your return in the portal you're ready to post it off! Login to our returns portal by clicking the Start a Return button. Your order will be held in the locker for 72 hours. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Widow Hill Road For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. By subscribing, you agree to receive marketing communications from boohoo by email. blocking them. There is no returns label in my parcel, how do I return? Your order will be held in the locker for 72 hours. Boohooman Returns Portal. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You will need your order number and email/last 4 digits of your phone number. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). FYI 1. Items must be returned within 28 days of receipt. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. Returns via the portal are fully tracked. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. Following the prompts, enter the order details as instructed. Om van de volgende voordelen te genieten. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. 3. 1. FYI To experience the full world of Boohoo, please enable these or check whether another program is What should I do if I receive an incorrect or faulty item? Your refund will be processed once we've received your unwanted items. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Confirmation; Please complete the required fields to help us retrieve your order details . 3. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. From the Orders Details menu, select Returning an Order. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 1. No packaging, no problem! If you have a delivery related question or maybe you need to track your order. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. I have received a faulty or an incorrect item, would there be a charge to return? Repack your items (These need to be unworn/unwashed/unused and with original tags). Hear about exclusive offers, get early access to collabs & quicker checkout. You'll get an email once we receive your returned item. Hoodies, If youre a customer in the EEA, you get 14 days to cancel your contract with us. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. 2. You will need your order number and email/last 4 digits of your phone number. } Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). *Extra 10% discount sent via email to new subscribers only. We have printer-less options too if you dont have a printer! All InPost Lockers are in well lit, safe and secure areas with ample parking. Cool with that? If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned. Keep an eye on your return tracking. Email Address The email address used to place your order. | Read 2,121-2,140 Reviews out of 5,495 Either print your returns label at home or in store. Underwear and swimwear can only be returned if the hygiene seal has not been removed. If your items dont make it back to us, youll need to open a dispute with the carrier. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. There is no returns label in my parcel, how do I return? Post if off! Log onto our portal here. Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. You've got 28 days to send something back to us from the day you receive it. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. No packaging, no problem! Once you have processed your return in the portal you're ready to post it off! You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. Items must be returned within 28 days of receipt. Make sure you keep proof of postage! Make sure you keep proof of postage! Ive paid with Klarna How do returns & refunds work? Returns are FREE for premier customers. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. Jeans, This does not affect your statutory rights. By enabling them, you are agreeing to our. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Or simply return your items to the following address within 45 days from the date you received your parcel. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. If you decide to keep one of the items, you need to pay for delivery. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. If you use the returns portal, the process for returns is as follows: Repack your items. What should I do if I receive an incorrect or faulty item? To experience the full world of Boohoo, please enable these or check whether another program is The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. I can't see the refund on my bank statement. parcel to be delivered back to our warehouse and processed. Just pop your items in something non see-through, sealable & waterproof. Once you have processed your return in the portal you're ready to post it off! Shorts, Log onto our portal here. Your refund will be processed once we've received your unwanted items. If this could be the case, please check your emails including spam and junk. On dirait bien que vous nous rendez visite sur. Select your preferred return option (Print returns label at home or in store options). We've gone paperless! Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. We're sorry to hear that you've received an incorrect or faulty item. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. returning. Returns via the portal are fully tracked. With loads of styles landing each week and regular trend updates you can be sure to get the latest. This cancellation period starts from the day you have received all of the items in your order. *Extra 10% discount sent via email to new subscribers only. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Unfortunately we don't offer an exchange facility. Once our checks are complete well refund your credit/debit card. There are a couple of other ways to cancel your contract with us. You'll get an email once we receive your returned item. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. 3 Select your preferred return option Print returns label at home or in store options. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Please note, that returns will be made at your own cost. We're sorry to hear that you've received an incorrect or faulty item. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. 3. *Extra 10% discount sent via email to new subscribers only. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. weareMAN. this If youre a customer in the EEA, you get 14 days to cancel your contract with us. You will need your order number and email/last 4 digits of your phone number. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. depends on your card issuer). Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Whether you're on website or app, just flip the switch! On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Cargos, I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? You'll no longer receive a shipping note in your parcel. 3. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Your refund is on its way. To save on returns cost, its best to return your items in one parcel. Order Number FULL order ID including the letters at the beginning. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Copyright 2022 boohoo.com. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. We don't refund delivery charge for those countries listed outside of the EEA. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. You can return your item to us for a refund, and then place a new order to get the item of your choice. By enabling them, you are agreeing to our. Keep an eye on your . form where youll also find details on how to return your item(s). Unfortunately we don't offer an exchange facility. Make sure you keep your proof of postage! Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Securely attach the Parcel Connect label to your parcel covering the original delivery label. You've got 28 days to send something back to us from the day you receive it. No packaging, no problem! We're sorry to hear that you've received an incorrect or faulty item. You dont need to remember to keep your proof of postage its all digital! To experience the full world of Boohoo, please enable these or check whether another program is The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. Your return arrives back at boohoo! 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. blocking them. Unfortunately we don't offer an exchange facility. You've got 28 days to send something back to us from the day you receive it.

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