Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Information, Advice, Services and Support - Gateshead Local Offer SEND These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. However, the contractor will not ask you for any money when they call. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. about Our Customer Scrutiny Panel needs you! Some of these jobs need to be inspected before the contractor can start the work. Payslips. Do you want to work with us in helping to create spaces that are great to work and/or live in? Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. <> We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. These include re-fixing toilet seats and repairing minor leaks. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. : 50K - 53K. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. endobj I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If so we can help you claim compensation on a NO Win, NO Fee basis. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. %PDF-1.5 The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. 3 0 obj 2 0 obj Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Work continues to address 3,000 Gateshead Council property repair If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Planned repairs usually need an inspection before work is done. What are the costs and charges at Watergate Court. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Equipment services :: South Tyneside and Sunderland NHS - STSFT <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Housing Repairs and Maintenance Service Gateshead - Government Online These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Gateshead Council 4.0 . View details of your former and current tenancies including rent statements and repair. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Housing Disrepair A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Unfortunately, this job posting is expired. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Gateshead Council aims to complete the backlog by late March next year. This is known as the Right to Repair scheme. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. My Housing Account - Gateshead Council New online repair reporting system launched - Gateshead Council Gateshead Council Housing Services | OurGateshead Cabinet met this week to determine the future of Gateshead Council's Leisure Services . [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Our housing offices are currently closed to the public. Well, theres so much on offer and heres just a few of the highlights! Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. If your repair can't wait until the programme we will carry it out within the normal timescales. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead Council jobs in Newcastle upon Tyne NE20 We do still have about 45% of the backlog outstanding but the key areas have been addressed.. We will first make sure that it is our responsibility to do the repair. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. The panel decides which services they review based on various criteria. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. You can also include claims for loss of earnings and care costs if necessary. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Internal deterioration such as damage to carpet, walls etc. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council United Kingdom. News - GO Gateshead If you continue to miss appointments for repair work you may be charged. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. NE8 1HH Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Copyright Andy T - 2021. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Repairs update You can now report your non-emergency repairs. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. 4 0 obj If so, please keep reading as youre just what were looking for! Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. View my payslip. Some of these repairs need to be inspected before the repair can be done. I have got this complaint, they monitor it and see it through to the end. Homepage for Gateshead Councils Benefits and Council Tax information As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Employer Est. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. We are Gateshead Council's Housing Team. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Head of Repairs and Maintenance - Gateshead Council - LinkedIn We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Work to the outside of your home may not need an appointment. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Housing contact details - Gateshead Council This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor We will tell you in advance when any work like this will happen. Reporting repairs Home. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Gateshead Council Section Manager - Repairs Job in Gateshead, England You have the chance to buy up to 10 additional holidays per year. London All rights reserved. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. E6 2JA. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. They should all be done. Any resident with My Housing Account can access this service. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. East Ham These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". The contractors are currently repairing seven properties a week. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Office 3750 The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Whats in it for you? Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We will pay compensation for damage which is our fault or our contractors' fault. Youth justice services: North East and Cumbria - GOV.UK The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Repairs update - Housing Team at Gateshead Council | Facebook Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. People really are our greatest asset at Gateshead Council, and we value every employee. Our business support events remain cancelled for now. Gateshead pensioner 'shocked' at council's repair works on his home of Appointment Types - Gateshead Council This includes both small leaks and emergency repairs. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. However, our partners are continuing to deliver a series of . As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Complain about council or housing association repairs endobj Section Manager - Repairs - Gateshead Council - North East Jobs Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Council residents in Gateshead waiting nearly a month for house repairs If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Your Employees Portal - Gateshead Council Repairs & Voids. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Your Employees Portal - Gateshead Council Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. You can create a free account to post activities, services and promote organisation working in Gateshead. Some work to your home is done as part of a planned maintenance or investment programme. It is also possible to claim for any damage that may have been caused during repair works. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. <>>> For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. This covers things like outside painting, replacement windows and annual gas servicing. 27,852 - 30,151 a year. Wherever possible we will place the order immediately. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. We hope to reschedule these events at a later date. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. You should report any damage to your local housing office. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Call us on 0333 050 8887 to start the process or fill in the form. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. A public consultation on the future of Gateshead Council's Leisure Services has commenced. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Always ask to see this card before letting anyone into your home. As a tenant you are not automatically covered for any of your home contents. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Youll be paid a competitive salary plus additional allowances where relevant. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Please continue to be patient, as we are experiencing a high volume of phone calls. Please ask your Neighbourhood Housing Team for details. Gateshead council tenants wait almost a month on average for repairs This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We will need to look at what has been damaged so please don't throw anything away. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Council tenants can also be offered evening appointments for repairs from 4:30pm.

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